Mystery Car Shoppers:
“Let’s get serious – you wanna buy this car or not?” Paul Vitti, Robert de Niro’s character in gangster comedy movie Analyze That, is the stuff of nightmares: a car salesman who’s closing technique is the equivalent of a punch in the face.
It’s a shame because until he uttered those words, Vitti was actually pretty good. Eye contact, humour, patience... it was all there, right up to the point where he gets irate at non-committal tyre-kicker. But a salesperson doesn’t have to be that rude to annoy you: ignoring you, not taking your enquiry seriously, a lack of product knowledge or, worst of all, giving the impression they’d rather be anywhere but talking to you are just as infuriating.
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